We outsource our shoretel support so they reset all the switches and stuff. The sa100 service appliance supports 30 simultaneous secure web conferencing ports as well as 50 simultaneous audio conferencing ports. Spoof mac to enable shoretel license to run on new server. The appliance has been tested with wellknown security tools for potential application and network vulnerabilities.
System documentation conferencing user guide provides information on how to plan the implementation of the shoretel service appliance 100 sa100, as well as how to install the hardware and configure the integrated applications. Supports all existing audiowebim features as physical sa 100 sa 400. Ill attach some screenshots to make it easier to see. By continuing to use this site andor clicking the accept button you are providing consent quest software and its affiliates do not sell the personal data you provide to us either when you register on our websites or when you do business with us.
The file is actually a phrase file and is usually found with a. I believe an update of firmware will fix this issue. Ethernet 10 100, 10 100 switch 10 100 switch 10 100 switch 10 100 switch 10 100 switch na ip addressing dhcp, static dhcp, static dhcp, static dhcp, static dhcp, static na technical specifications size 11. Double click on network connections inside network and internet connections category in windows xp. New shoretel sa 100 ucb hardware and boot image baremetal. I dont know ifwhen shoretel will add this but i dont see where it can be that hard. Shoretel service appliance 100 sa100 pcliquidations. Shoretel 655 press the call handling mode icon to the left of the caller i. Shoretel s tco total cost of ownership is the lowest in the industry, and part of that reason is because so many shoretel features come right out of the box. Shoretel will reissue these when you move to new hardware and have maintenance. We have 2 sa 100s and the one offsite conference2 is not showing up correctly in director. Shoretel 560560g ip phone user guide steadfast telecom. Dec 20, 2012 shoretel sa100 service appliance cli dkuchenski december 20, 2012 1 i needed to verify the network config on our shoretel sa100, but i didnt find the ssh credentials in the provided documentation, so after a few guesses i was able to get in. Shoretel integration with microsoft unified communications.
Oct, 2016 how to fix a shoretel firmware version mismatch 0 october, 2016 in knowledge base portal, mitel shoretel tech resources by inflow communications tags. Sometimes when shoretel shoregear switches connected to infrastructure might have old version of the firmware. The mitel collaboration service appliances sa 100, sa 400 and the virtual sa are sealed appliances, optimized for resiliency and security. A voice says please enter the number you want to dial. Shoretel is thinking it has to do with lldpcdp issues. The steps in this section are for edge private cloud and edge public cloud users. Redhatderived distros make a popular platform for appliances because of how long the base distro is supported, and it wouldnt surprise if the vsa 100 was running on a redhat base. It says software mismatch under status and under services it says not running even though our onsite conference sa 100 says running. Shoretel insists that its network connectivity issues. Shoretel conference sa 100 conference audio users conference web users system im users shoretel contact center workgroup edition groups, agents, supervisors 100 5,000 shoretel mobility. The sa100 is available for use with the mitel mivoice connect system as well as previous versions. End goal is to hide personal cell numbers from clients. From the shoretel server, i can ping the sa 100 just fine, and from the sa 100 i can ping the default gateway and the.
Shoretel sa100 service appliance cli the network stack. Shoretel began selling ip telephony products in 1996. Nov 14, 2007 shoretel has shipped over 450,000 phones and has about 5,000 customers and they are mostly small and mediumsized companies. Shoretel virtual appliance capabilities hilltop technologies. The service appliances can be deployed anywhere, including into a corporate dmz. Below is a bit about each new appliance and their capabilities. Msc thesis irausquin eindhoven university of technology research. In theory shoretel hq director should upgrade firmware on devices to bring it to current version across the infrastructure.
Shoretel offers a comprehensive, premisebased unified communications solution based around their awardwinning ip phone system. On the shoretel sa 100, for example, you will find this in ftproot directory of the hq server in the path \inetpub\ftproot\tsu\phr\ucb. Ive restarted the switch and im wondering how long it should take to update. When new software is released, the detailed notes explaining the new features help you decide the best time to do the upgrade. On the shoretel sa100, for example, you will find this in ftproot directory of the hq server in the path \inetpub\ftproot\tsu\phr\ucb. Im just wondering if anyone else has had this issue and or can offer any help. Rq communications is your telecommunications expert, specializing in refurbished nortel, avaya and shoretel telephone equipment. Mitel collaboration service appliance formerly shoretel. Now im moving forward and have a quote for an upgrade and money to throw at it.
If the user enters an account code that does not match the digits in a stored account code. Feature summary shorephone telephones specifications ip 560 ip 560g ip 230 ip 212k ip 110 bb 24 ap 100 us and canada only functions call appearance 6 tricolor leds 3 green leds 12 tricolor leds 1 24 tricolor leds 1. May 03, 2016 i have a remote site where all the calls were being dropped both internal and external calls. Shoretel communicator shoretel phones 115, 212k, 230, and 655. Note that the soft key functions at the bottom of the window are different from those that appear when the phone is idle they now allow you to park the call or hang up. How to reset a shoretel phone to factory settings hass. I just had a weird issue with our shoretel system where we had calls dropping every few minutes on some phones. Pros our company switched to shoretel a few years ago, and ive noticed a significant difference in how i use my phone and voice services.
Shoretel voice mail switch and sa100sa400 server appliance do not get any registry pushes. Shoretel switch connectivity problems solutions experts. The desktop application makes it extremely easy to track missed calls, know the status of people im trying to get a hold of, and forward any calls when im out of the office. Dec 20, 2012 shoretel sa 100 service appliance cli december 20, 2012 0 comments shoretel i needed to verify the network config on our shoretel sa100, but i didnt find the ssh credentials in the provided documentation, so after a few guesses i was able to get in. The icon corresponding to the new call handling mode will now appear to the left of the call i. When there is no recorded greeting for a mode, the shoretel system announces your recorded name and the standard greeting for that mode. Available on multiple operating systems, shoretel communicator makes it easy for. I have ran wireshark and captured voip traffic from our most troublesome site and could find no such occurrence of dropped packets. The shoretel tech said this was because they were losing connectivity to their shoregear t1k switches at our main location and our network was the cause. Shoretel small business edition 100 sbe 100 was created to help empower. They are designed to run mitel premises collaboration software, including instant messaging, audio conferencing and desktop sharing for windows and mac.
When i go to quick look, i see sa 100 collab and status says software mismatch. The shoretel uc system already offers this level of integration with shoretel communicator, but organizations that have already deployed microsoft lync server 2010 with microsoft lync 2010 on enduser desktops may prefer to standardize on that application, rather than force end users to switch. Shoretel recently updated software on the server side to have an export to excel option. As osilo mentioned, port 4309 is for the shorewarecdr database. Program files\shoreline communications\shoreware server d.
The figure below shows the information that appears on your shoretel 560 560g ip phone when an outbound call is placed. Collaboration server appliance sa 100 shoregear voice switches shoretel description new product tab. Most shoretel vendors cant even find the application to play the file let alone edit it as it is not a normal wav file. Software files and documentation can be downloaded, at your convenience, from the shoretel web site. Intermittent no service on shoretel ip115 over vpn. I want to say they will do it even out of maintenance, but i wouldnt tell him to do it unless i was certain, and im not. About doubletake software doubletake from doubletake software goes beyond periodic backup to provide accessible and affordable data protection, ensure minimal data loss, and enable immediate recovery from any disaster or system outage. If you find a phone system thats cheaper, theyll match that low price. Rightclick the shoretel icon, a shortcut menu will appear. Shoretel sa100 service appliance cli daniel kuchenski. Spoof mac to enable shoretel license to run on new server solution change the mac address in windows go to start control panel. Shoretel is a leading provider of enterprise ip telephony solutions.
Solved shoretel dropped calls voip forum spiceworks. I created a new vm running server 2008 because thats the license we had and installed 14. You can run shoretel virtualized, but that wont solve his issue. Aug 01, 2014 our shoretel server running version 12. Shoretel sa100 service appliance cli dkuchenski december 20, 2012 1 i needed to verify the network config on our shoretel sa100, but i didnt find the ssh credentials in the provided documentation, so after a few guesses i was able to get in. Adjusting ip phone audio levels 200 series phones this will cover audio adjustments for shoretel 210, 212k, 230, 265, 530, 560 and 565 phones the audio levels for the handset, headset and speaker are set to default values when the phone boots. Editing shoretel system prompts or wtf is a phr file. This article contains links to documentation for the sa100. So no i do not believe it is a network performance issue. Open up a command prompt on the shoretel server or shoretel dvm b. Verify your account to enable it peers to see that you are a professional. For example, a department store might have a phone in each of its different departments with one for clothing, furniture, kitchenware, etc. Shoretel guarantees it will have the lowest price over a period of five years for your voip phone system.
Shoretel system is documented as described in the following sections. I had a look and those phones all had out of date firmware in the hq. Shoretel virtual ip phone switch supports all nontdm features e. Shoretel communications, and click shoretel call manager. You would need to write your own tool to be able to pull those out and archive them. The actual task of upgrading your shoretel system from one software version to the other is brilliantly simple.
In the scenario where a service appliance is deployed in the dmz, the following requirements apply. Shoretel voice mail switch and sa100sa400 server appliance do not get. With other phone systems, you have to buy a different package or have to pay individually for features to be used. System documentation conferencing user guide provides information on how to plan the implementation of the shoretel service appliance 100 sa 100, as well as how to install the hardware and configure the integrated applications.
You can learn more about the products and services included in this list by visiting our website. The sa 100 is a great idea but shoretel needs to put some resources into turning this into a real business tool. The virtual server appliance needs to be migrated to connect rebuilt and content restored. We provide a wide range of telephony equipment to meet your needs. The, right click on the active network connection with network adapter that you want to change the mac address. By default, the ntp settings will not be enabled in a windows 2008 operating system.
Basically they want to use the external assignment outboundcalling feature without communicator. Service operating normally service degradation service disruption scheduled. Solved snmp on shoretel phones voip forum spiceworks. The phone will reset and display factory test kpd mode again.
Screen should be back to normal you will see the firmware is downloaded. That being said, many appliance vendors are lazy about keeping their software up to. Shoretel communicator specifications shoretel communicator is a powerful unified communications uc application for users across an organization, whether an operator, a contact center agent, a knowledge worker or a road warrior. The phone will be reseted and display factory test kpd mode. Listen to voicemails and return calls with one tap. For best results, the latency should be under 100ms. When installing a fresh copy of shoretel or migrating an existing shoretel install to a new server, by default the shoretel phones will try to retrieve their date and time from the shoretel server. Shoretel service appliance 100 sa100 dell e10s001 server.
Shoretel sa100 collaboration server appliance shoregear. You have a physical appliance, not a virtual collab sax00. The new virtual appliances by shoretel provide more flexibility for customers to either use physical hardware, virtual appliance, or a mixture of both with no complex setup. Shoretel sa 100 service appliance cli dkuchenski december 20, 2012 1 i needed to verify the network config on our shoretel sa100, but i didnt find the ssh credentials in the provided documentation, so after a few guesses i was able to get in. Shoretel requirements shoreware server software, shoretel 6. Participants using displays set for a different resolution experience resolution mismatch.
Appliance 100 sa100, as well as how to install the hardware and configure the. It was aprovimetly half the phones in our system that had the error, how ever we have not made any changes to our system in months. That being said, many appliance vendors are lazy about keeping their software up to date, so youre right to be cautious about its security. The shoretel service appliance 100 sa100 is designed to integrate with your shoretel system and provide conferencing and instant messaging capabilities. Shoretel sa100s are configured using the shoreware director and. Added a 90briv irelanduk and have had it showing firmware version mismatch for over an hour. However sometimes that fails and there is a need to enforce apropriate firmware on device. Remote user enters number and shoretel calls the number out a shoretel trunk. Shoretel tech troubleshooting with no resolution if phone has a pc connected to outbound port then pc nic power save is turned off. How to fix a shoretel firmware version mismatch 0 october, 2016 in knowledge base portal, mitel shoretel tech resources by inflow communications tags. Firmware version mismatch indicates that you must upgrade the switch before it.
Change the directory to the drive that shoretel is installed c. Among other components in my quote, i have small business edition 100 bundle software shoretel 14. This summary provides the availability of our products and services in the last month and the most recent week. Shoretel premises mobility and shoretel conferencing for apple ios users are also supported. I do know that the messages are saved in the logs on the sa 100.
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